Contact us

Medically reviewed

Last updated: October 21, 2025

Want to get in touch with VaccinDirekt? The best way is to visit one of our clinics or the Tick Bus. There, our experienced nurses and doctors are always available to answer questions and assist you.

Contact us digitally or by phone

Email: info@vaccindirekt.se (please use this as your primary option)
Facebook Messenger
National Customer Service: +46 10-160 02 97 (weekdays 1:30–3:00 PM)
Local phone numbers: See each clinic’s page

Important: We cannot provide travel advice or vaccination history over phone or email (GDPR).

For specific matters

Individual travel advice: Book an appointment at your nearest clinic.
Vaccination history: Log in to Mina Sidor or our app (App Store / Google Play).

Health checks and medical certificates

Note: These email addresses are only for booking health checks and medical certificates:

Stockholm: boka@vaccindirekt.se
Gothenburg: heden@vaccindirekt.se
Malmö: info.malmo@vaccindirekt.se

For all other inquiries – contact info@vaccindirekt.se.

Other Contacts

Press & Media
Johan Gertell (CCO)
johan.gertell@vaccindirekt.se

Technical Questions

Problems with booking: Accept all cookies during the booking process. Click the black icon in the left corner to change settings.
Questions about previous vaccinations: Easily view them in our app or on Mina Sidor. In the app, you can also add vaccinations received at other healthcare providers.

Personal Data

Here you can read more about [how we handle personal data].
If you have questions about our handling of personal data, you can contact our Data Protection Officer at dpo@vaccindirekt.se. Please note that this does not apply to questions about your medical records or vaccinations – these are handled via info@vaccindirekt.se.